Refund and Cancellation Policy
1. What This Policy Covers
This policy applies to Scalable Systems OS, our 12-week done-with-you program, and to any other paid program or consulting engagement we sell through srinivasvakati.com. It is offered by Srinivas Vakati under the brand Dashboard CEO (“we”, “us”, “our”). If your proposal or client agreement states different refund terms, that document prevails.
2. Cancelling Before Kickoff
You can cancel at any time before your kickoff session takes place.
- We refund the full amount you paid for the program.
- To cancel, email srinivas@srinivasvakati.com with your name and the email address you used to pay.
- We confirm your cancellation in writing and process the refund as set out in Section 5.
The kickoff session is the first working session of your program. Once it has started, Section 3 applies.
3. After Kickoff
Once the kickoff session has taken place, we do not offer a standard refund. The kickoff starts the delivery of your program, and from that point we reserve our time and capacity for you and begin building your systems. Fees you have paid are not refundable by default, and instalments that are due remain payable.
We know that a program can still fail to meet your expectations. That is why we have the resolution process in Section 4.
4. If You Are Not Satisfied
If you are unsatisfied with the service after kickoff, we will work through it with you. The steps are:
- Tell us in writing.Email srinivas@srinivasvakati.com as soon as you have a concern, and in any case during the program or within 14 days after it ends. Describe what you expected and what you experienced.
- We talk.We will arrange a call within 5 business days to understand your concern.
- We review.We look at what we agreed, what we delivered, and how both sides took part, including attendance in sessions, completion of agreed actions and sharing of the information we needed.
- We agree an outcome.We will confirm the outcome in writing within 7 days of the conversation.
The outcome is customized to your situation and agreed through discussion. It can include:
- Extra support, a fix or a change of approach at no extra cost
- A partial refund
- A full refund
A refund after kickoff is not automatic. We decide in good faith, after hearing you, and the amount reflects the work delivered, the value you have received and the facts of the case. If we agree a refund, it settles the matter for that program.
5. How Refunds Are Paid
- We refund to the original payment method, through the same payment partner you used: Razorpay, Instamojo, Stripe or PayPal.
- We start the refund within 7 business days of approving it. Your bank or card issuer may then take a further 5 to 10 business days to show it.
- We refund in the currency you paid. Exchange-rate differences and any fees your bank charges are outside our control.
6. Payment Plans
If you pay in instalments, instalments that fall due after kickoff stay payable unless we agree otherwise in writing as part of a refund outcome under Section 4. If we agree to cancel the remaining instalments, we will confirm that in the same written outcome.
7. Please Talk to Us Before a Chargeback
If you have a concern about a charge, please contact us before you raise a dispute with your bank or card issuer. We respond quickly and want to solve it. If a chargeback is raised, we will share the program records, payment records and our correspondence with the payment partner and your bank.
8. If We Cancel or Cannot Deliver
If we cancel a program or cannot deliver it for reasons on our side, we will refund the fees for the part of the program you have not received. We will tell you promptly and in writing.
9. Free Resources
Free resources, the Dashboard CEO Scorecard and discovery calls are free, so there is nothing to refund.
10. Contact
For cancellations, refund requests or questions about this policy: srinivas@srinivasvakati.com
This policy works together with our Website Terms of Use and Results and Earnings Disclaimer.
Last updated:Â 5 October 2026